Support
STAY AHEAD OF THE GAME
We understand that maintaining a website can be a time-consuming and challenging task. That’s why we offer a range of support services to help you keep your website up-to-date and secure.
Website maintenance and support are essential for keeping your website running smoothly and preventing potential problems. Regular software updates and security patches help to protect your website from potential threats and vulnerabilities. Technical support is also essential for troubleshooting any issues that may arise.
Technical Support
Troubleshooting and resolving technical issues with your website, such as broken links, error messages, and compatibility issues. Technical support also includes assistance with website hosting, email, and DNS.
Security Support
Security measures and protocols to protect your website from potential threats and vulnerabilities, such as malware, hacking, and spam. Services include security updates, backups, and monitoring.
Maintenance Support
Regular updates to your website’s software and plugins, as well as general maintenance tasks such as cleaning and optimizing the database, and general troubleshooting.
Optimization Support
Speed optimization, code optimization, and search engine optimization (SEO). Services also include data analytics and website monitoring, to track and measure website performance and make data-driven decisions to improve its performance.
SUPPORT PLANS
We offer a variety of support plans to meet the needs of businesses of all sizes. Our support plans include regular software updates, security patches, and technical support, as well as additional features to help keep your website running smoothly and improve its performance.
Fundamental
includes regular software updates and security patches to keep your website safe and secure. Technical support is also included, to troubleshoot and resolve any technical issues that may arise.
- Fully Managed Hosting
- Scalable Architecture
- Traffic Encryption with SSL
- Threat Detection & Blocking
- Website Recovery/Restoration
- Core Updates
- Maintenance & Bug Fixes
- Content Updates Billed at Hourly Rate
Premium Support
Our premium support plan includes all of the features of the Fundamental plan, as well as website backups, website optimization, and website analytics. This plan is perfect for businesses that want extra peace of mind, knowing that their website is being regularly backed up and optimized for performance.
- 2 Content Updates Requests per month
- Website Optimization
- Monthly Website Analytics
- Daily Backups
Custom Support
Our custom support plan is tailored to meet the specific needs of your business. It includes a combination of fundamental and premium support services, as well as any additional services that you may need. This plan is perfect for businesses that have unique needs or require a high level of support.
